Canary Benefits, Inc. is committed to maintaining the integrity and privacy of your personal information. This privacy policy (the “Policy”) applies to individuals who browse our website (www.workwithcanary.com) and affiliate websites hosted by Canary (all collectively referred to as the “Site”), and those individuals whose information is collected and provided to us for the purposes described in this policy.

Please review the entire Policy and contact us if you have any questions. By using the Site, you consent to the collection, use, and disclosure of information in accordance with the terms of this Policy. If you do not agree to these terms, please do not use our Site. Canary reserves the right to update or change this Policy at any time, and the revision date above provides you with notice that the Policy has been updated.  If we make a material change to how we treat our users’ personal information, we will notify you by email. You are responsible for ensuring that we have an up-to-date active and deliverable email address for you and for periodically visiting our Website and this Privacy Policy to check for any changes.

Personal Information We Collect

In order to monitor the performance of our Site, and provide you with a better experience when visiting the Site and for statistical and routine system maintenance purposes, Canary may automatically collect information from you through the use of cookies. You may be asked to provide personal information when you interact with our Site. Not all of the following information will apply to Site visitors or users, but the following types of information may be collected by or on behalf of Canary Benefits, Inc.:

• Contact details, including name, address, telephone number, or email address;
• Financial information, including your bank account number, routing number, payment card information, or billing address;
• Income information, including household income, monthly expenses, or pay stubs;
• Information related to donations, including the amount donated, date of donation, or purpose of donation;
• Medical information, including medical records, medical treatment receipts, or proof of short-term disability;
• Employment information, including current employment status, employee ID, hire date, work location, home address, or eligibility to receive assistance;
• Demographic data, including your age, country, or preferred language;
• Site interaction date, including home server domain name, IP address, repository ID, geographic location, account activity, license information, and type of computer, operating system, and web browser used to access our Site;
• Contact or technical support information submitted;
• Details of your Site visits including, but not limited to, traffic data, location data, weblogs, and other communication data and the pages and resources that you access, including the date of access; and
• Information you provide to us when you register for events, or request information or materials.

How We Use Personal Information

We collect and use your information so that we can operate effectively, provide the service you have requested, and provide you with the best experience when you interact with us. Providing this information to us ensures that you are receiving the necessary services, consistent with your rights and interests under applicable laws. Information used that might be deemed sensitive is strictly for the provision of our services to you. We also use the information we collect for the following purposes:

We collect and use your data to gather and utilize your data to ensure our efficient operation, deliver your requested service, and enhance your interaction with us for an optimal experience. We exclusively collect sensitive, personal information to facilitate the optimal delivery of our services to you. Data collected will be used to:

• Processing of user interactions, including grant applications and donations: we will use your personal information to accept, process, and decide grant applications, help complete donation transactions, and keep proper records of those transactions;
• Customer service: we will notify you of any changes to our services. respond to your inquiries; investigate and address concerns, and improve our responses;
• Marketing: we will use your information to send you newsletters, updates, and other communications about our products and services that you have requested; and process, fulfill, and follow up on your attendance at virtual events.

Disclosure of Personal Information to Third Parties

Canary will not sell, share, rent, or disclose to third parties any personally identifying information, such as names, mailing addresses, email addresses, telephone numbers, and other personal information that you voluntarily provide to us, unless we secure your permission to do so, except to:

• provide the services you have requested;
• comply with applicable laws or valid legal processes; and
• protect Canary’s intellectual property and other legal rights.

Personal information that you provide voluntarily is only available to our employees managing this information and to contractors and service providers for the purposes of providing services relating to our communications with you, each of whom is bound by a written obligation of confidentiality. Names, mailing addresses, e-mail addresses, and telephone numbers provided by users may be added to Canary’s databases and used for future communications regarding Site updates, new products and services, upcoming events, and other matters.

We may, from time to time, send you newsletters, updates, and other communications regarding our services and events. Canary works with third-party vendors to provide users with its newsletter and communications services. While these vendors will have access to your personally identifiable information in order to provide email services, they are required to maintain the privacy of all information in their control. You may opt out of receiving any Canary newsletters, updates, or other emails by clicking “unsubscribe” at the bottom of each email and following the subsequent instructions.

European Union Privacy Rights

While Visitors who are located in the EEA are visiting our Site or the websites of our Partners, we recognize and, to the extent applicable to us, adhere to relevant EEA data protection laws.

Lawful Grounds To Process and Obtain Consent

We process the Personal Information of individuals who are located in the EEA (“EEA Data Subjects”) for one or more of several lawful purposes, including:

With your consent:

• To provide you with Canary’s services, including customer service support;
• To optimize and enhance Canary’s services for all Visitors or for you specifically;

To comply with legal obligations:

• To conduct identity verification and authentication checks (you authorize us to share your personal information with our third-party service providers, who may also conduct their own searches of publicly available personal information about you);

For our legitimate business purposes:

• To monitor the usage of the Site, conduct automated and manual security checks of our services, protect our rights, and perform our lawful obligations.
• EEA Data Subjects may withdraw consent at any time where consent is the lawful basis for processing their personal information. Should an EEA Data Subject withdraw consent for processing or otherwise object to processing that impedes our ability to comply with applicable laws and regulations, an EEA Data Subject may be unable to avail him or herself of the services we provide.

Automated Decision-Making

Canary does not engage in automated decision-making.

Contact Information for EEA Data Subjects

If you are located in the EEA or Switzerland and have questions or concerns regarding the processing of your personal information, you may contact us at: info@workwithcanary.com.

If, as a person in the EEA, you believe that we have not adequately resolved any such issues, you have the right to contact an EEA Data Protection Authority.

Access to, Correction of, and Deletion of Your Personal Information

You have the right to the following with respect to your personal information: obtain a copy, ask for a correction if it is inaccurate, request restriction of processing, and request deletion. If you would like to exercise any of these rights, please contact us at info@workwithcanary.com. Please note, however, that before Canary is able to respond to any of these requests, we may ask you to verify your identity and to provide other details, including Personal Information, to help us respond to your request. Canary affirms that it will correct, amend, or delete any erroneous information if instructed to do so by you and if required by law. We will not charge a fee for responding to any such request unless the request is repetitive or unduly burdensome.

Opt-Out Right

You may opt out of having your personal information collected by Canary by not completing online forms. To opt-out after submitting personal information, Users must contact us at info@workwithcanary.com. 

Links to Third-Party Websites

Our Site may contain links to other websites. Canary does not endorse, and is not responsible for, the privacy practices or the content of such other websites. We do not review or control such websites and suggest that you review the privacy policies of these websites before accessing them.

Use of Cookies

We may use cookies to improve your experience of our Site and services. Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize your device, and facilitate and improve your interaction with our Site and our services.

Collection of Personal Data from Children

Through your use of our Site, you represent that you are at least 18 years of age and that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, and representations set forth in these Terms of Use.

Canary does not attempt to collect personal information from children, including anyone under the age of 18.

Personal information sent to Canary, such as an email, that appears to be from a child, will be deleted. Canary cannot always determine if a visitor to its Site or the sender of an e-mail is a child but will exert our best efforts to do so.

Security and Protection of Personal Information

All personal information you provide to us through our Site is stored on secure servers operated by us or our third-party providers. In addition, Canary and its business partners enter into confidentiality agreements that require that care and precautions be taken to guard against loss, misuse, or disclosure of your personal information. Once we have received your information, we will employ reasonable procedures and security features to guard against unauthorized access. 

Reporting of Data Breaches

We make reasonable efforts to monitor and detect any data breach affecting personal information.  In the unlikely event that a data breach results in the disclosure of your personal information to third parties, we will make all reasonable efforts to inform you.

Amendments to Policy

Canary reserves the right to change this Policy at any time, without notice, by posting the new or revised Privacy Policy on the Site with the date of any such revision.

How to Contact Us

Questions, comments, and requests regarding this Policy are welcomed and should be addressed to info@workwithcanary.com.